Our Family Support service offers practical support to families with twins, triplets and more

We know there is less support available for our families due to services being cancelled and health care professionals being diverted to help on the frontline. We have changed the way we work to provide remote support over the phone or video calls to all families who need support and advice. New mums in hospital, new parents who are isolated at home and our families with twins, triplets or more under 4 years old who are being impacted by the restrictions brought in as a result of the COVID-19 pandemic are encouraged to complete the application form.

The remote help and support is delivered by our Norland trained support practitioners. They’ll be able to provide advice on changing, feeding, weaning, establishing routines and other challenges faced by families with more than one baby to care for.

This service is for families with twins, triplets and more up to the age of four years.

It’s important to note that our practitioners are not medically trained, we are unable to give any advice on any medical concerns you may have. If you have any medical concerns. Please contact your GP if you have any questions which are non-urgent, for all urgent concerns call 999.


Who can we help?
  • New mums of twins, triplets and more who have recently had their babies and are in hospital and without support from their partners.
  • New parents of twins, triplets or more who are now isolated at home with no outside support from family or friends.
  • Families with twins,triplets or more who require support in light of the current situation.

How do I apply and what happens next?

Please complete the short application form via the button at the bottom of this page, letting us know why you need help. A member of the Family Support team will be in touch within 48 hours, Monday to Friday. We will contact you to arrange a time to have a brief chat with you about the support you need. We will then match you to one of our support practitioners who will be in touch to offer you support either as a voice call or a video call - whichever is more suitable.

How long will a call last?

You can expect a call to last around 30-40 minutes. A practitioner will offer you support that is suited to your needs. The call is there to support you, offering reassurance during an incredibly challenging time. If needed, we will then arrange a follow up call dependent on your situation.

Apply for Family Support Service


Further support available from Twins Trust

We have lots of support in the Support pages on our website. We have also developed a COVID-19 page which is updated regularly with new resources from the Family Support team. You can access this page here.

Twinline - our freephone listening service is open Monday to Friday 10am-1pm and 7pm-10pm. All calls are answered by our volunteers all of whom have twins and triplets. More information on Twinline can be found here.

Webinars - We have moved all of our courses online and will be running regular webinars which can be found here.

Factsheets - For tips and suggestions on weaning, potty training and many others see our under 1s support page and our preschool support page.

Support Groups - we have a number of support groups on Facebook, one parent families, special needs, triplets & more and grandparents.