Data processing
By taking up a Premium Membership of Twins Trust and by providing the Trust with your personal information, you consent to the storage and processing of the information provided by you in accordance with our Privacy policy. Additionally, you warrant that the information you provide is accurate. This represents a binding contract between the Member and Twins Trust.
Premium Membership fees and renewals
All Premium Memberships run on an ongoing 12-month basis.
As Twins Trust is a small charity, we need to increase our Premium Membership fees annually in order to cover our overheads and to continue to operate. Any fee increases will be communicated with Members in advance.
We are unfortunately unable to offer refunds on Premium Membership fees, unless the payment was taken in error by Twins Trust.
We are only able to accept payments in £GBP. If payments are made in any other currencies, you will be liable for any charges Twins Trust incurs.
If you fail to pay Twins Trust any instalment due by the required date, your Premium Membership may be cancelled with immediate effect. We will write to you and give you the opportunity to pay outstanding instalments by alternative means, or to set up a new Direct Debit. Please note, this will not apply if your failure to pay is due to a bank or Twins Trust error.
Direct Debits
Upon signing up for a Direct Debit, you agree to take out the selected Twins Trust Premium Membership for 12 months. This includes monthly Direct Debits, which are payable in instalments due on a monthly basis as your annual membership progresses. Please note, if you cancel your membership before the end of the 12 months, you may be liable for the outstanding fees.
For annual Direct Debit memberships, the fee is collected up front. Cancelling your Direct Debit before the 12 month period is complete does not guarantee any refund on the remaining term.
If you pay via Direct Debit and your Direct Debit instruction is cancelled by you or your bank, your Premium Membership and access to your member benefits may end immediately. We will send you a notice for outstanding fees that should be paid within 30-days to reactivate your membership.
If you need to amend your Direct Debit details, please contact the Twins Trust membership team at [email protected] at least 10 working days in advance of your next subscription payment.
Concessionary rate
Your Premium Membership fees ensure Twins Trust is able to deliver vital services, be there for families in the community and achieve the change families of twins, triplets or more deserve. However, we also want to ensure Premium Membership is accessible to those who need it so, if you're unable to pay the standard Premium Membership fees due to special circumstances (e.g. you're on parental leave/carers' leave, are unemployed, reliant on state benefits or pension), Twins Trust offers a concessionary rate, which is £2.30 per month and is available to anyone who fits this criteria.
If you would like to request this discount, please contact the Twins Trust membership team ([email protected]) at least 10 working days in advance of your next subscription payment. Please note, this discount cannot be applied retrospectively.
You can claim this discount for up to 12 consecutive months and you'll need to notify the Twins Trust membership team ([email protected]) if you would like to extend this.
Twins Trust Savings and supporters
Twins Trust is a registered charity number (Eng & Wales) 1076478, (Scotland) SC041055, and a registered company number 3688825. Twins Trust Multiple Savings is provided for Twins Trust by Parliament Hill Limited: Parliament Hill Ltd, Britannia House, 21 Station Street, Brighton, BN1 4DE. Parliament Hill and Twins Trust are not part of the same group as any of the product/service providers which together form the benefits scheme. Parliament Hill is authorised and regulated by the Financial Conduct Authority for insurance mediation only. You can check this out on the Financial Services register by visiting fca.org.uk/register, under register number 308448. You can contact us at [email protected]. Insurance benefits are subject to underwriting and underwriting criteria. Each benefit has its own terms and conditions. Please contact the provider for details.
- The listing of a product or company discounter or advertiser does not constitute a recommendation or endorsement by Twins Trust.
- All the discounts are at the discretion of the third-party provider and can be withdrawn or amended without notice.
- Each benefit has its own terms and conditions.
- Benefits may not be suitable for those residents outside the UK.
- Some benefits are not available in Northern Ireland.
- Some Twins Trust supporter companies provide discount codes, which could change on a regular basis.
- The transaction with the discounter is not completed on the Twins Trust Savings website but completed on the Discounter's website, external to Twins Trust. Therefore the discounting company is responsible for the transaction security on any purchases made.
- We do not carry out quality checks on the products or services offered by the companies listed. They are provided in good faith. The transactional relationship is with the discounting company and not Twins Trust. We cannot be held responsible for poor service or quality of goods. However, if you experience this, please let us know so that we can review the Discounter's status with us.
- We ask that Twins Trust discounts are used in the spirit in which they are provided to you. Twins Trust reserves the right to revoke a membership if it appears the discounts are being used inappropriately or discounter codes are being shared with people who are not Twins Trust members.
Cancelling Twins Trust Premium Membership
If you wish to cancel your Premium Membership, please contact the Twins Trust membership team at [email protected] giving written confirmation of your request to cancel at least 10 working days in advance of your next subscription payment.
Rejoining Twins Trust
If you leave Twins Trust and wish to rejoin at any point, we'd be delighted to welcome you back. Rejoining is simple, just visit our website or contact [email protected].