If you need support over the festive period, find our services’ opening hours below, along with details of where to turn when we’re closed.
Accessing support over Christmas and New Year
Over Christmas and New Year, some of our support services will be closed or operating reduced hours. We've outlined the changes below, along with details of where you can find support while our services are closed.
Helpline
Closed: Wednesday, 23 December 2026 to Sunday, 3 January 2027
Our Helpline will be closed over Christmas and New Year, reopening on Monday 4 January 2027.
You can continue to use our online communities to connect with other parents and carers of twins, triplets or more.
If you need urgent emotional support, Samaritans are available 24 hours a day, every day of the year. You can call them free on 116 123 or visit www.samaritans.org.
Bereavement support
Reduced service: Thursday 24 December 2026 to Tuesday 5 January 2027
Our bereavement support service will be operating on a reduced schedule over Christmas and New Year. During this time, responses may take a little longer than usual, but we'll respond to your enquiry as soon as possible.
You can continue to access our bereavement support community to connect with other parents who have experienced the loss of a baby or babies.
If you need urgent emotional support, Samaritans are available 24 hours a day, every day of the year. You can call them free on 116 123 or visit www.samaritans.org.
In-home support
Closed: Thursday 24 December 2026 to Sunday 3 January 2027
Our in-home support service will be closed over Christmas and New Year, reopening on Monday 4 January 2027.
Any enquiries received during this time will be responded to when the service reopens.
If you need urgent emotional support, Samaritans are available 24 hours a day, every day of the year. You can call them free on 116 123 or visit www.samaritans.org.
Feeding support
Closed: Friday 18 December 2026 to Sunday 3 January 2027
Our feeding support service will be closed over Christmas and New Year, reopening on Monday 4 January 2027.
Any enquiries received during this time will be responded to when the service reopens.
If you need breastfeeding support while we're closed, you can contact the National Breastfeeding Helpline, which is available 24 hours a day, seven days a week. Call 0300 100 0212 or visit www.nationalbreastfeedinghelpline.org.uk.
Professional Advice Service
Referrals close: Friday 11 December 2026
Our Professional Advice Service will accept its final referrals of the year on Friday 11 December 2026. Referrals will reopen on Monday 4 January 2027.
Dad Peer Support
Closed: Friday 11 December 2026 to Sunday 3 January 2027
Our Dad Peer Support service will be closed over Christmas and New Year, reopening on Monday 4 January 2027.
You can still connect with other dads of twins, triplets or more through our Dads of Multiples Facebook community. Find details on our online communities page.
If you need urgent emotional support, Samaritans are available 24 hours a day, every day of the year. You can call them free on 116 123 or visit www.samaritans.org.
Online communities
Limited moderation over Christmas and New Year
Our online communities will remain available over the festive period, so you can continue connecting with other parents and carers of twins, triplets or more.
Please be aware that our groups aren't monitored continuously and there may be delays in approving new membership requests or responding to enquiries during this time.
Our online communities provide peer-to-peer support and aren't a substitute for professional or medical advice. If you have an urgent concern, please contact the appropriate emergency or healthcare service.