Family Crisis Support service offers practical support to families with twins, triplets and more who find themselves in a crisis and desperate need.

We are changing the way we work so we can continue to offer help to those who are in extreme need and who are being impacted by the restrictions brought in as a result of the COVID-19 pandemic. We know that there’ll be less support available for our families due to services being cancelled or healthcare professionals being diverted to help on the frontline. Our adapted service will offer remote support over the phone or a video call to new mums in hospital, new parents who are isolated at home and families who are facing extreme circumstances.

The remote help and support will be delivered by our Norland trained support practitioners. They’ll be able to provide advice on changing, feeding, weaning and other challenges faced by families with more than one baby to care for.

We will assess all applications we receive and prioritise support for the families who are most in need. Please note this service is for families with newborn twins, triplets and more and multiple birth children up to three years.

It’s important to note that our practitioners are not medically trained, we are unable to give any advice on any medical concerns you may have. If you have any medical concerns. Please contact your GP if you have any questions which are non-urgent, for all urgent concerns call 999.


Who is eligible?
  • New mums of twins, triplets and more who have recently had their babies and are in hospital and without support from their partners.
  • New parents of twins, triplets or more who are now isolated at home with no outside support from family or friends.
  • Families who are in extreme need, who are struggling and unable to cope with caring for their babies and young children. These are families experiencing extreme situations those with mental health needs, a partner or child with a serious illness, one parent families, families with triplets and more or those that are facing severe challenges around sleep or feeding for example.
What support is offered?

The support is for new parents of twins, triplets and more giving them tips on feeding, weaning and practical advice on how to cope with new babies in challenging circumstances. In addition, the service will support families who are now facing extreme challenges with their babies and children due to the current pandemic

How do I apply and what happens next?

Please complete the application form via the button at the bottom of this page, letting us know why you need help. A member of the Family Crisis Support team will be in touch within 48 hours, Monday to Friday. If you are eligible for help we will contact you to arrange a time to have a brief chat with you about the support you need. We will then match you to one of our support practitioners who will be in touch to offer you support either as a voice call or a video call - whichever is more suitable.

If you are not eligible, we will signpost to one of our other services for support such as Twinline.

How long will a call last?

You can expect a call to last around 30-40 minutes. A practitioner will offer you support that is suited to your needs. The call is there to support you, offering reassurance during an incredibly challenging time. If needed, we will then arrange a follow up call dependent on your situation.

Apply for Family Crisis Support Service

I need help but my circumstances are not listed, where can I get help?

We have lots of support in the Support pages on our website. We have also developed a COVID-19 page which is updated regularly with new resources from the Family Support team. You can access this page here.

Twinline - our freephone listening service is open Monday to Friday 10am-1pm and 7pm-10pm. All calls are answered by our volunteers all of whom have twins and triplets. More information on Twinline can be found here.

Webinars - We have moved all of our courses online and will be running regular webinars which can be found here.

Factsheets - For tips and suggestions on weaning, potty training and many others see our under 1s support page and our preschool support page.

Support Groups - we have a number of support groups on Facebook, one parent families, special needs, triplets & more and grandparents.