Due to the current restrictions in place by the government we are not currently able to provide practical support in the home. We are still here for you and have changed the way we work to provide remote support over the phone or video call. Please do still contact us if you require support. 

Through our Family Crisis Support service we offer short term practical support to families with twins, triplets and more in times of severe need or crisis.

This need could have happened because of a parental or baby bereavement, medical conditions, severe post-natal depression or mental health issue, or very serious behavioural problems.

Our Twins Trust practitioner and volunteers are all qualified childcare professionals trained by the prestigious Norland College. Practitioners provide short term hands on practical help and advice at home, supporting families to help cope with the challenges they face and build confidence through enabling and empowering the families during a time of real need.

Everyone I encountered was very supportive, encouraging & understanding. Felt relatable like they understood some of the struggles we are facing.

To be considered for help, families need to:
  • be in need of support for their multiple birth babies or children who are preschool age or younger.
  • be unable to afford to pay for help themselves, receive child benefit and be willing to answer key financial questions to check this.
  • have sought help from family, friends, neighbours or other external agencies such as a childrens centre or other charitable organization.
  • have their application supported by a relevant professional such as a  Health Visitor, Social Worker, Teacher, Midwife or Charity support worker.

Please note that the placement of support practitioners is mostly operating in England and Wales. We are working to expand this.

Apply for Family Crisis Support

If you are applying for support for your own family please fill in our Self-Referral Form using the link below.

Family Crisis Support Application

I’ve applied – what happens now?

  • Once the application is received, our family support team will be in touch to talk through what is happening at home in order to establish if it is an issue we can help with
  • People who self-refer will be asked to provide an email and contact number for a relevant professional to support their request for help (if one hasn’t already been given)
  • For families accepted for support, Twins Trust will allocate a support practitioner. Please note that many of our families are supported by volunteers who help in their spare time. When a volunteer is required we aim to place support for a family within 3-4 weeks, this support can be remote such as phone support along with at home help.
  • After the support has been given we will be in touch to request feedback on the support and service given. This will be shared with the referring relevant professional

If you have any questions, please contact [email protected]

Please note that we are unable to receive donations of equipment, clothing, formula or nappies as we do not have any storage facilities.

If you would like to support our families, you may want to consider making a financial donation to Family Crisis Support or getting involved in fundraising challenges.

Terms and Conditions (Please Read)

All professionals in this scheme have been subject to the relevant checks and hold insurance. These have been confirmed by the agencies involved. Decisions on eligibility and priority of requests are made at the sole discretion of Twins Trust. Applicants agree to abide by these terms and conditions. 

Other support

If we are unable to offer practical support at this time, we’ll fully explain why and we'll do our best to support you in other ways by putting you in touch with other organisations and sending you relevant information. Here are a few other organisations that may be able to help.

Home start

Home-Start is a national family support charity that helps parents to build better lives for their children. Their volunteers provide one-to-one practical support by visiting the family’s home for a couple of hours every week. 

There is a wealth of information on their website and families can either be referred by a health professional or refer themselves by contacting their local Homestart.

Visit www.home-start.org.uk/find-your-nearest-home-start. Call 0800 068 63 68

Sure Start Children’s Centres

There are 3089 centres across England. Sure Start Centres provide early learning and depending on the centre, childcare provision. They also provide free information, advice and guidance on all family matters.


Local authority

Social Services do have some provision to offer help and advice to struggling families. To find your local authority visit www.gov.uk/find-your-local-council