Contract: One-year contract with potential to extend
Hours: 24-28 hours per week (over three or four days)
Flexibility: We're a flexible employer and most of our staff are juggling things (including caring for multiples!). The charity supports staff to balance home-life with professional responsibilities.
Salary: £25-27k per annum (pro rata)  
Reports to: Senior Family Support Practitioner
Work location: Home based with travel and overnight hotel stays to families’ homes (accommodation and travel expenses provided)
How to apply: Please send a CV and covering letter (no more than two pages) to [email protected].
Closing date: 19 January 2025

The Family Services team provides families with the information they need about having multiples, starting with their pregnancy and continuing throughout their parenting journey. We also facilitate peer-to-peer support, access to the multiples' community and provide bespoke support when needed.

Summary

Working within our Family Crisis Support service to support families who are facing a very difficult time in their life. Our support practitioner will hold a case load of families and provide practical in-home and phone support alongside our volunteers and senior support practitioner. They will also liaise with health professionals and other charities to provide support and essential equipment to families who find themselves in severe need. Many of these families are in extremely difficult situations. The candidate will need to be sensitive and understanding to their needs. These issues could include post-natal depression, bereavement, severe medical conditions of children or parents, lone parents, poverty, poor housing conditions or having many children to care for including higher order multiples.

Working for our small, dynamic and friendly team is a positive and enriching experience; you're directly helping to improve the lives of families with twins, triplets and more. Our roles combine the flexibility needed to achieve a work-life balance.

Ideally we are looking for someone who is based in the South of England.

Duties

• Assessing the needs of families in need through our referral process
• Attending meetings via teams both internally and externally 
• Supporting Senior Family Support Practitioner with admin duties as required
• Managing own calendar and responding to emails
• Work alongside parents in their homes to provide support and advice about caring for their multiples.
• Liaising and referring to other charities, health and social care professionals 
• Helping with parenting clinic delivery (online)
• Providing phone support to families (training will be provided)
• Input data into our CRM and ensure family records are kept up to date (training will be provided)

Personal specification

Essential

• Understanding of Twins Trust and the families it serves 
• Childcare related qualifications (NVQ Level 3 or equivalent)
• Recent practical hands-on experience of looking after baby/ies and children
• Experience of caring for twins
• Safeguarding knowledge/experience (further training will be provided)
• Qualified driver with a UK driving licence and access to a vehicle 
• Being able to travel across the UK with potential overnight stays
• Confidence in being a lone worker when visiting families in their homes
• Have good communication skills and empathy towards parents' situations
• Excellent organisational skills 
• Ability to work flexibly and part of a team

Desirable

• Experience of caring for triplets or higher order multiples
• Previous experience of volunteering with Twins Trust
• Paediatric first aid certificate
• Experience of working with families in need
• Experience of working with other related professionals and organisations
• Good IT skills

How to apply: Please send a CV and covering letter (no more than two pages) to [email protected].