Our helpline offers free support to parents and families of twins, triplets and more or professionals working with multiple birth families.

It is open Monday to Friday from 10am to 1pm and 7pm to 10pm (excluding bank holidays), or you can send us a message via WhatsApp, SMS or email anytime and our helpline volunteers will respond during our opening hours.

The Twins Trust helpline is open

Monday to Friday from 10am to 1pm and 7pm to 10pm

(excluding bank holidays)

 

An icon of a telephone
Call us

Speak to our helpline volunteers for confidential advice and support.

Call 0800 138 0509

 

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WhatsApp us

Access confidential support through messaging at your convenience.

Send a WhatsApp

 

Web chat with us

You can connect directly with one of our volunteers without leaving this page, by clicking the yellow webchat button in the bottom right of your screen, during our helpline opening hours.

 

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Email us

If you prefer not to speak over the phone, you can reach us via email.

[email protected]

 

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Text us

Get quick, discreet support when calling isn't an option.

Send a text

 

If you just want to offload or there’s a specific challenge you need help with - from pregnancy, sleep, moving to solids, starting school or managing issues when the kids are older, we’re here to help.

Our trained volunteers are there to listen, to help problem-solve or signpost you to the right information. Everyone you speak to via our helpline is a parent of multiples themselves, so they get it.

 
 
About our helpline

No, anyone can contact our helpline for free, there is no need to be a Twins Trust member or be registered with us.

If you have found our support helpful then please consider joining as a member for just £3.80 a month to help us continue supporting multiple birth families just like yours. You will also join a welcoming community of people who understand your unique parenting journey and gain access to our wide range of resources and family discounts.

Yes, everything you share with our volunteers is confidential, except if we are concerned about your safety or the safety of someone in your home. You can read more about how we process your data and the information you provide us with in our privacy policy.

We can just listen, if you need a safe, judgment-free zone to get things off your chest, signpost you to services and resources that might be helpful or talk through specific problems with you. You can also tell us what you would find most helpful.

Our helpline is run by volunteers, so you’ll be chatting to a volunteer who has multiples themselves. If a member of Twins Trust staff covers a helpline shift, it will be someone who has multiples too. All our volunteers are trained and have valuable lived experience. If they aren’t able to answer your query for whatever reason, they will do their best to find someone who can. Our volunteers are not medically trained and are not able to answer any medical questions.

If you reach out to us during our opening hours and there is a volunteer available, you will be put straight through. If you reach out to us on the phone and our line is busy, please leave a message and somebody will come back to you as soon as possible or contact us via one of our other channels, if that’s easier. Our volunteers will work hard to ensure anyone who wants to access the helpline will be able to do so as soon as possible.

If you are in crisis and need to speak to someone as a matter of urgency, please contact the Samaritans on 116 123.

For all membership and discount queries please reach out to [email protected] and a member of our membership team will come back to you.

Our volunteers can only respond during our helpline hours (Monday to Friday, 10am–1pm and 7pm–10pm). Due to WhatsApp restrictions, we cannot reply more than 24 hours after your last message. This means that if you message us between 10pm on Friday and 11am on Sunday, our volunteers may not be able to respond before the 24-hour window closes. You will receive an automated message if this is the case.

You can send us an email or an SMS at any time and one of our volunteers will respond when the helpline is next open.

 

What parents say about the Twins Trust helpline

Our helpline has been providing support to families with multiples for almost 35 years. Here’s what some of the families we’ve supported have to say:

"Being able to say it all out loud was a great help."

"It was really nice to have a friendly voice to chat it through with and I’m grateful this service is available."

"A real lifeline."

 
Personal stories from parents of multiples
Charlotte's story
Charlotte Preston turned to our helpline for support when she needed it the most.
Susie's story
A phonecall to Twins Trust and a simple change to the daily routine for her twins made all the difference for mum Susie Hannam.
Diana's story
Twin mum Diana Daborn called our helpline in despair over sleep and routines issues in 2016 – now she volunteers as a helpline listener herself.

 

Further help and resources from Twins Trust

Whatever stage you're at on your journey with multiples, we've so many ways for you to get involved, join the community and feel supported.

Become a member

Save money by joining Twins Trust today. From just £3.80 a month, your Twins Trust membership really can pay for itself.

Online community

Our online community groups offer a supportive environment for parents or carers of twins, triplets or more.

Antenatal courses

We offer a variety of in-person and online antenatal courses, run by our trained antenatal teacher, with experience in multiple births.