FAQs

I can’t remember my password / The website won’t accept my password

Please note: your username is your email address.

To reset your password, click here and select “forgotten password”. When you enter your email address you’ll receive an email with a link to reset your password.

If this doesn’t work, please contact us at [email protected] or call 01252 332344.

I can’t remember my username. How can I find it?

Your username is the email address which you registered with.

Please click here, select “forgotten password” and enter your email address. You’ll receive an email with a link to reset your password.

If this doesn’t work, please contact us at [email protected] or call 01252 332344. If you don’t receive a reminder email, you might have used an email address that we don’t have on file. Please let us know if you’d like to use a different email address.

When you’ve logged in, you can update any of your account details via the 'My Twins Trust' page.

I can log in but the website doesn’t know I’m a member.

Please contact Twins Trust at [email protected] or call 01252 332344. We are currently working from home due to COVID-19; please leave a message and one of the team will call you back.

It’s possible that you’ve registered with more than one email address. Your membership might be linked to an address that’s different to the one you logged in with.

We’ll ask you to confirm which email address you’d like us to use, when we need to contact you about your membership.

Where can I see my membership card?

We suggest printing or saving a screenshot of your card. That way you can have it ready to show in shops which offer a discount.

You’ll also find your membership card at the bottom of your Twins Trust monthly email updates.

How do I download my membership card on an iPhone?

When you download your membership card from an iPhone a blue arrow will appear at the top right of the screen. Click on this to see your card.

What discounts do I get with my membership?

Twins Trust members can see full details of all discounts by logging in and using the ‘Discounts’ link at the top of your screen. If this doesn’t work, please contact us at [email protected].

Not a member yet? Click here for a full list of discounts and offers.

I need a promotional code to get my online discount. Where do I find it?

Members can log in to look up any promotional codes for online discounts. (Please note, codes often change, so if the one you have doesn’t work, you may need to look up the new one.)

Log in and use the ‘Discounts’ link at the top of your screen.
To find the company or discount you want, browse the ‘Multiple Savings’ menus (eg Shopping, Entertainment, Travel) or type a company name into the search box.

If you have any questions about a discount, or need help with logging in and finding the information you want, please call the membership team on 01252 332344.

How do I change or stop the emails I receive from Twins Trust?

Log in and click here to let us know which types of emails you’re happy to receive from Twins Trust, or unsubscribe from all emails.

If you’re a member, sometimes we need to contact you about your membership. So, you may receive a few membership-related emails even if you have unsubscribed from everything.

How do I sign up to the Pregnancy Countdown Tool?

Please click here to register for the Pregnancy Countdown Tool.

Where can I find my membership number?

Your membership number is displayed on your membership card. To see your card, please log in and click here.

You’ll also find your membership card in your “Catch up with Twins Trust” email updates.

How do I cancel my membership?

Please contact us at [email protected] or call 01252 332 344 to tell us you’d like to cancel. If you pay by direct debit, please contact us at least five working days before the next collection date.

How do I change my direct debit details?

To change your direct debit details in time for your next payment, please contact us at least five working days before the next collection date. Please email [email protected] or call 01252 332344.

How do I update my account details, e.g. email, address, phone number, due date or children’s date of birth?

To update any personal details, please log in and click here.

You can also let us know by email at [email protected] or call 01252 332344.

Why should I join Twins Trust?

Twins Trust membership can pay for itself and save you money with our exclusive discounts scheme.

‘Multiple Savings’ gives members more than 100 ways to save on shopping, cinema tickets, days out, holidays and much more. Click here for details of all current discounts and offers.

Twins Trust’s magazine for members, ‘Multiple Matters’ comes out four times a year. It’s filled with heart-warming stories and interesting features all about twins, triplets and more.

Click here to find out more about all the benefits of Twins Trust membership.

To find out how membership fees help to fund our work for families with twins, triplets and more, click here.

How much does it cost to join?

Twins Trust membership costs just £2.80 a month when you sign up by direct debit. You can also take out a one-year, three-year (Silver) or five-year (Gold) membership. Click here for more information on pricing.

What’s the difference between a gold, silver and one-year membership?

A one-year membership costs £40.

Silver membership costs £98 for three years (£32.60 per year).

Gold membership costs £150 for five years (£30 per year).

All Twins Trust members get great benefits. Click here for more information.

New Silver members also receive two free gifts:

“OMG it’s Twins” by Alison Perry (‘‘Parent like a Triplet’’ by Kari Ertresvaag also available – please let us know)
“Twins on Board” car sticker (“Triplets on Board” sticker also available – please let us know)

New Gold members receive the above two gifts plus free copies of these guides:

The Healthy Pregnancy Guide
Practical Preparing for Parenthood
Breastfeeding More Than One